Trust & Reputation

Loans are necessary for a variety of reasons and no matter what circumstance prompts you to get a loan, 1 Plus 1 Loans wants to help. They have assisted countless individuals in gaining access to funds for home projects, weddings, car repairs and other situations. Even though this loan company is relatively young, only being founded in 2013, in comparison to other national brands, they have proven themselves by maintaining customer satisfaction. Reviews of the company have shown that they are committed to their clients and customers regularly give 1 Plus 1 Loans five out of five ratings. Their current rating stands at 4.8 on Feefo which is quite high considering they have not been a part of the loan industry for more than five years.

Expertise & knowledge

1 Plus 1 Loans stands behind their guarantors and customers for a quality loan experience for everyone. Online reviews are not the only reason to trust this highly rated company. Even though 1 Plus 1 Loans has yet to receive any awards for their service, this growing entity is sure to be nominated and win Consumer Credit awards in the near future. 1 Plus 1 Loans is a part of Equifax, so customers know that their information is secure throughout the applications process and life of the loan. They are also members of the FCA and CCTA to maintain accreditation with customers and quality loan services.

Guarantors for 1 Plus 1 Loans do have to go through an application process to ensure that they will be able to cover the payments of the loan should the customer fail to make payment. It is recommended that guarantors have invested interest in the customer rather than being a colleague from work of an average acquaintance. Most often, a guarantor will be parents, relatives or friends. Spouses living together cannot be considered as guarantor as it must be someone living outside of the borrower’s home. They care about the well-being of the customer and merely act as a buffer for added security of the loan.

Customer Service

Customer service is a high priority at 1 Plus 1 Loans, and they take their ability to provide top service to customers seriously. Customers are always treated with the utmost respect, and customer service representatives are trained to resolve issues quickly for the convenience of everyone involved. Potential clients can choose to get their loans through the website itself and utilise the convenient loan tool to help determine their eligibility and payback options. However, they can also opt to call the company directly and talk to a service representative 24 hours a day. No matter which the customer decides, 1 Plus 1 gives clients access to between 39.7% APR and 47.8% APR over a period of between 12 and 60 months.