Trust & Reputation

Alexander Hall is a trusted name in UK’s financial industry, operating since 1992. The company holds a proven track record of closing thousands of mortgage transactions all across UK and has earned a huge customer base, especially in London. Many of the leading corporate clients have taken advantage of its offshore mortgage solutions.

Alexander Hall Associates Limited is authorized and regulated by the Financial Conduct Authority for pure protection, residential mortgages and general insurance business. Its FCA Registration number is 154485. Although Alexander Hall is regulated by FCA, most buy-to-let and offshore mortgages are not regulated by the FCA. In 2016, Alexander Hall won awards for “the Best broker firm for large loans”, “Best DA for overall business quality”, and “Best overall DA for growth and quality in Protection & GI business”, by Legal & General. Most of the customers on trustpilot.com have given Alexander Hall 4/5 rating, on average (206 reviews have given 5/5). More reviews can also be seen on other UK-specific review sites.

Expertise & knowledge

The customers of Alexander Hall Mortgages get instant access to a range of mortgages in the market. They can also access lenders directly and can contact intermediaries. The expert mortgage advisors are all certified and provide the specialized advice to the customers about finalizing their mortgage deals. They handle all the legal formalities and ensure that all paperwork is done in compliance with the FCA standards.

Customers looking for additional lending can either take further advance from the current lender, or go for a first-charge mortgage with the firm. If the lender allows the customer’s advisor at Alexander Hall to arrange a further borrowing on the customer’s behalf, the advisor will first evaluate if it can be covered by the company’s services. Alexander Hall doesn’t provide a service for second-charge mortgages. If the advisors are not able to provide any suitable first charge mortgage to any customer, they refer him or her to company’s selected partner, Brightstar, which specializes in providing this kind of advice. The company is more recognized for big loans and first-charge mortgages.

Customer Service

Alexander Mortgages seems to do a great job to help customers choose from the comprehensive range of mortgages available in the market, while keeping the process simple and stress-free. Its expert advisors are known for providing tailored or custom-made mortgage deals and solutions to their customers.

Customers can instantly connect to the advisors via call service or email or any of the company’s social media account. They can also avail the live chat option to talk with the company’s representatives.

Overall, we rate Alexander Mortgages as 4/5 for its residential mortgage, offshore mortgage and buy to let mortgage services, especially for the customers looking for big loans and highly profitable mortgage investment options.