Carfinance 247 Review [READ Our Expert Opinion]

Jane Wardle

Written by Jane Wardle on February 19, 2018

Updated February 21, 2018

Overall Rated: 5 / 5

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Summary

CarFinance247 has not only shown its popularity as a go-to car finance broker, receiving over half a million visits every month from potential car buyers, it has also broken the mould in how people buy used cars. CarFinance247 recommend a ‘finance-first’ platform.

With the ‘finance-first’ system, customers can assess their budget and receive a bespoke quote based on a decision from the lending panel. In many cases, a decision can be received within minutes. In fact, 87% of customers receive a decision within three minutes.  Once approved, a customer service agent then gets in touch to confirm the borrowing amount.

Once a customer has a budget in place, the customer can browse cars in the exclusive member area of CarFinance247. With both a website and mobile app, it makes it easy for customers to search for their dream vehicle. As well as this, customers can choose a car from any other reputable dealer outside of the member area. However, with over 110,000 vehicles available, there is plenty of choice for customers.

Trust & Reputation

Rated 5/5

With a long history and a focused business model of revolutionising the car buying process, CarFinace247 are well-known as the first port of call for car finance. Their lending panel includes many of the UK leading providers which is a testament to their business relationships and how they work with their lenders.

Their focus on using technology to help customers as well as high levels of training for their customers helps to build a level of consistency. The investment in service provision and employees helps to strengthen the reputation as not only a great business to work for but also an excellent company to deal with.

Expertise & knowledge

Rated 5/5

The founders of CarFinance247 first had an online car classified business, which was sold to RAC. Their previous knowledge in the industry helped CarFinance247 to become the service required for the gap in the market; straightforward and stress-free car finance advice.

With a panel of lenders, advisors work hard to establish needs and budget in order to find the right loan for each customer. Their knowledge across their panel of lenders make it easy for customers to receive the best possible finance option to suit their needs.

Customer Service

Rated 5/5

CarFinance247 is focused on making the whole process of car buying and obtaining car finance easier. For their customers, CarFinance247 make communication easier through an omnichannel contact centre. With this, customers can use online instant messaging, SMS, phone calls and in-app chat to speak to advisors. This allows customers to communicate in the method of their choosing, helping to improve customer service.

Multiple review sites show the exemplary customer service that CarFinance247 provide. On Feefo, CarFinance247 have a current score of 4.8 out of 5 based on 805 reviews in the last year. 694 of these reviews are five-star, while just ten reviews are one-star. Many of the customers leave positive feedback thanks to the quick and efficient process. Others comment on how advisors go above and beyond to find the best car finance deal to suit customer needs.

On Trustpilot, CarFinance247 have over 2000 reviews, with an overall score of ‘great’. With this, 78% of customers give CarFinance247 a rating of excellent. With this, many reviews personally recommend their advisor for their help and expertise, showing that customer service training is strictly adhered to for CarFinance247 employees.

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