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Cash Float Reviews [Read Our Expert Opinion]

Jane Wardle

Written by Jane Wardle on July 12, 2018

Updated July 12, 2018


Overall Rated: 4.7 / 5


Cashfloat is a direct lender that also specialise in different types of loans such a payday loans and no credit check loans. Cashfloat can lend you anywhere between £200 to £1,100 depending on the type of financial situation you may currently be in. They operate on highly advanced artificial intelligence technology that has been designed to help and protect people when taking payday loans, short-term loans or unsecured loans online.

Unlike many lender companies, Cashfloat does not have particularly strict lending criteria. Each individual customer only has to be 18 years or above, employed with a regular income and be a UK resident with a UK bank account. The representative APR for Cashfloat is currently 997%.

Trust and Reputation

Rated 4.7/5

Cashfloat is FCA regulated and are an up and coming company. Currently, their rating on Trustpilot is 4.0 out of ten based on a small number of reviews. They currently have a very mixed view with their ratings on multiple review sites. In contrast to Trustpilot, they are rated at 4.8 out of five-stars by, based off over 370 merchant reviews. Cashfloat aim to provide peace of mind for their customers as their website is MacAfee secure. Cashfloat is also a BBCA member and also a member of CCTA. They also claim to be an innovative leader in the industry who have a passion for connecting technology and helping people.

Expertise and Knowledge

Rated 4.7/5

Cashfloat pride themselves on being an innovative leader and using highly advanced artificial intelligence technology to engage with their customer in payments online. With the ever-evolving consumer world rapidly happening on the internet, this type of innovation used makes sure that payments are secure and cannot be hacked by an external source.

They also personalise customer accounts and login details, so you feel connected to the company and can manage your finances directly from their website, making it easier and providing an efficient experience.

Customer Service

Rated 4.7/5

Although Cashfloat only gained a rating of two out of five stars on Trustpilot, they do perform slightly better on scoring a solid four out of five stars for customer service from a total of over 20 reviews. The main comments on the reviews emphasise how fast and speedy the customers were firstly dealt with and then sent their payday loans.

While there does seem to be good reviews – equally – there are some not so good reviews too. Some of the poor comments label the customer service ‘rubbish’ and point out that sometimes phone calls are unanswered and spam emails are sent out in the meantime. Importantly, the customer service advisors at Cashfloat actively monitor the reviews left by customers. Furthermore, they also reply to customers too, thanking them for their feedback and also addressing any concerns.

The fact that Cashfloat focus on the reviews they receive shows that they are still tailoring their customer service and are willing to fix any issues that customers raise in order to boost their profile, rating and help to instil the necessary trust for customers.