Trust & Reputation

With regulation from the Financial Conduct Authority as well as drawing on the compliance knowledge of the umbrella group, Aspire Money, Citrus Loans have quickly built a reputation for following the best practice in the industry. By having a niche focus, the team are skilled and extremely knowledgeable with regard to unsecured loans, making it easy to provide the best possible service to their customers. Citrus Loans do all of the hard work for their customers as they work out an affordable amount to borrow and the product that will help them to improve their credit rating and feel financially comfortable. With knowledge and focus, many customers put their trust into Citrus Loans to find the right loan product for their needs.

Expertise & knowledge

With a very specific service of just offering unsecured loans up to £25,000, Citrus Loan service advisors can help their customers with tailored knowledge. Having just one service means that staff are well trained in the sector and can offer the necessary advice quickly and easily.

With just one core offering, Citrus Loans can select the best lenders in the industry to work with. What’s more, they can draw on their partnerships from the wider group of Aspire Money to build a network with lenders who can offer the customers of Citrus Loans exclusive deals which suit their personal circumstances. Helping a variety of customers from all backgrounds, Citrus Loans commit to high-quality service and an ability to help those who have been turned down by other providers to get the help and support they need. The service means customers can enjoy a quick response to help to process the loan as quickly as possible.

Customer Service

Citrus Loans do not charge their customers any fees and instead take a commission from the loan provider when an application is accepted. With this in mind, Citrus Loans can work hard to find the right financial product for each of their customers, based on the best deals available.

With email, phone and online chat being used by Citrus Loans, it is easy for customers to receive the help they need in their preferred communication channel. What’s more, customers can also log in to the web portal or smartphone application to request a loan and manage their finances with an easy online platform. The high levels of customers service have been noted on independent review platform, Feefo. With over 100 responses, customers score Citrus Loans an average score of 4.6 out of 5. Furthermore, over 90 customers have provided Citrus Loans with a five-star rating. Clients frequently comment on the excellent service that is straightforward complete with a friendly and helpful service team.