Trust & Reputation
Rated 5/5
Offering loans to customers who usually have bad experiences with these types of applications, the staff are well trained in a variety of situations to ensure that someone is always fully understanding of each and every situation presented to them. The team has experience in nearly every type of issue that the customers come to them with, and have the knowledge and expertise to find reasonable solutions to suit everybody’s needs.
A real indication of the high levels of personal service comes from the mention of employee names in online reviews. In modern times it is not uncommon to have a different employee deal with your query each time, so for customers to be writing personalised reviews of employees shows the excellent levels of customer service that are provided.
Having high street stores is another important indicator of the ways that Everyday Loans offer a further personal service. Meeting with someone in person regarding such a personal matter gives the customer confidence in their situation and reassures them that a person, instead of a computer is looking after them.
Everyday loans have clearly taken multiple steps to excel their customer service, and therefore their trust and reputation, with positive avail.
Expertise & knowledge
Rated 5/5
The expertise of Everyday Loans comes from providing one step further than other lenders; providing to those who receive a rejection from other companies. The business has taken all the appropriate measures to see what they can offer their customers without damaging their credit score.
From implementing soft search technology that will not further affect your score if the application is declined, they boast the ability to offer loans not only for bad credit but also for couples, young people living at home and self-employed people.
All circumstances that can cause a different credit score to one required for most payday loans, but not ‘negative as such’, these situations provide a range of customers who need financial assistance but do not have the means.
Customer Service
Rated 5/5
On Feefo, Everyday Loans boasts an impressive 4.8 out of 5 customer experience rating score. This score, based on over 2,200 scores in the past year provides a high quality and accurate perception of the business. Over 2,000 of these reviews were four or five-stars, with only 60 being one-star or two-star reviews.
The company is regarded in the reviews for their accessibility for customers who usually find complications when applying for short or long-term loans. They regard the application process to be simple and fast, meaning they can get the help and money they need quickly.
The reviews for Everyday Loans on Trustpilot also give a well above average score for their service, with 80% being marked as ‘excellent’, and only 10% are bad. While the Trustpilot site for the company only has 294 reviews, looking at this alongside the Feefo score shows a range of different high-quality reviews.
