Trust & Reputation

As a significant attraction to customers, Fluent Money operates solely from the UK office, and each customer will be assigned a dedicated account manager. The fact that customers have someone they can talk to throughout the process that is dedicated to their case and understands their needs helps to instil trust in customers and enhances the reputation of Fluent Money. To further enhance the trust, Fluent Money publishes customer reviews on their website, meaning that customers can truly understand the service and how other customers have fared with Fluent Money.

With extensive experience and a significant standing within the industry, customers can enjoy an excellent service where advisors have a strong understanding of all of the loans on offer.

Expertise & knowledge

With many years of experience in the industry, it is evident that Fluent Money offers a wealth of expertise. Further testament to their knowledge is the fact that Fluent Money works with many leading lenders in the industry and carefully select the best lenders for their panel. Many of these lenders offering exclusive deals for Fluent Money customers, showing they know how to work best with their customers and their lenders too.

The expertise of Fluent Money becomes apparent when looking at their customer service, in particular, their web portal. Developing a sophisticated platform means that customers can track their loan progress with ease and keep up to date 24 hours a day. It is small touches that add to the customer service which gives Fluent Money an edge over its competitors.

Customer Service

While there are no independent reviews for Fluent Money at the moment, Fluent Money does offer a range of reviews and testimonials on their website. With a substantial customer base, Fluent Money has already amassed 4431 reviews.

From the 4431 reviews, Fluent Money has an average customer rating of 4.87 out of 5. This is undoubtedly a very commendable score from an extensive range of reviews. This shows that Fluent Money has a significant focus on customer service and is certainly paying off.

Receiving almost 4,000 five-star reviews, customers comment on the helpful service they have received. Clients also mention that advisors keep them regularly informed of the progress and that staff go out of their way to make the process as quick and seamless as possible.

In many testimonials, customers mention staff members by name showing a commitment to personalised service and that customers have access to a dedicated advisor at all times.