Freedom Finance Review [Read Our Experts Opinion]

Jane Wardle

Written by Jane Wardle on February 4, 2018

Updated February 12, 2018

Overall Rated: 4 / 5


As a popular UK lender, Freedom Finance strives to be the leader in the industry. With innovative products and a focus on excellent customer experiences, Freedom Finance showcases its quality by its accolades and awards as well the many glowing comments from customers on independent review sites.

A popular UK brokerage company, Freedom Finance work with over twenty lenders to help provide their customers with highly competitive rates and exclusive offers that they may not find anywhere else.  Freedom Finance also specialises in creating tailor-made quotes to suit individual needs and make a commitment to helping those who have been refused credit.

In just one simple application, customers can receive a quote quickly and a decision on acceptance within minutes. Unlike some financial providers, quoting with Freedom Finance will not create a negative impact on your credit score. Instead, customers can enjoy safe, friendly expertise to find the perfect loan and can enjoy some of the lowest rates on the market.

Trust & Reputation

Rated 5/5

Established in 2007, Manchester-based Freedom Finance has focused their service offering on highly competitive quotes with the big name, responsible lenders. Using sophisticated technology, Freedom Finance employs a ‘soft search’ approach to comparing loans to make sure every single aspect of the loan journey is straightforward and hassle-free.

As second charge specialists, Freedom Finance has built a highly-regarded and trustworthy reputation as they partner with the leading lenders in the UK. With a specialised integrated loan quotation, Freedom Finance offers a unique service that focuses on premier customer service.

Further testament that Freedom Finance is a reputable company that consumer can trust is the glowing reviews left on Glassdoor, a site where employees can review the companies that they work for. 83% of employees would recommend Freedom Finance to a friend while many comments explain that the company is a great place to work. As a whole, employees give Freedom Finance a positive review score of 4.2 out of 5.

Expertise & knowledge

Rated 5/5

Using their unique and esteemed integrated loan quotation, this not only shows the expertise of Freedom Finance but also that they are a leader in their field by building new and innovative approaches to best serve their customers.

The countless awards that Freedom Finance has won have shown their knowledge and expertise in the field. In 2016 and 2017 Freedom Finance was awarded highly commended in the category of Best Secured Loans Broker. In 2017, Freedom Financer was also named as the UK’s best consumer credit broker at the Consumer Credit Awards which is one of the largest and most acclaimed award ceremonies in the industry.

As the Consumer Credit Awards as voted for by consumers, it is a true testament that the expertise of Freedom Finance has led to excellent customer feedback and a host of brand ambassadors.

Customer Service

Rated 5/5

Using independent customer review sites, it is clear that Freedom Finance is highly regarded and strongly recommended by their customers. On Trustpilot, Freedom Finance has a current score of 9.5 out of 10, with 94% of customers rating the broker as ‘excellent’. Customers comment on their friendly support and in-depth knowledge showing that expertise is an essential focus for Freedom Finance customers.

On Feefo, 764 customers have left their review in the past year which has created an average customer experience rating of 4.8 out of 5, with 631 people leaving glowing five-star feedback. Customers are particularly impressed by impeccable customer service that was friendly and helpful. Another major positive of Freedom Finance that customers particularly like is their speed of response and the processing of loans.