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Hitachi Finance Review [Read Our Experts Opinion]

Jane Wardle

Written by Jane Wardle on February 2, 2018

Updated July 11, 2018

Overall Rated: 4.0 / 5


Hitachi Personal Finance offer market-leading personal loans, getting customers the deals that they deserve. At least one in ten borrowers qualifies for lower rates. Hitachi Personal Finance is owned and controlled by The Hitachi Group, one of the globe’s biggest non-bank financial institutions. Their loans can be used to take a holiday or upgrade a home, so it is not surprising that they make the definitive list of best personal loans companies.

Hitachi Personal Finance provides credits ranging from £2,500 to as much as £25,000, with an excellent rate of a 4% annual percentage rate. One benefit of opting for Hitachi Personal Finance is that the monthly payments are fixed, which means that borrowers have control over their future expenditures. Consumers have the opportunity to decide how much they want to pay. According to Gerald Grime, managing director of Hitachi Capital Consumer Finance, “customers can get their spending plans in place now before the predicted rise in interest rates happen.” Flexibility and transparency characterise the entire range of loans that Hitachi Personal Finance offer.

Trust & Reputation

Rated 4.0/5

Hitachi Personal Finance makes significant efforts to provide competitive rates and exceptional customer service and this is shown by the multiple awards the company has won and the fact they are highly regarded within the industry. The financial services company was voted the UK’s Best Direct Loan Provider in 2015 by The Money Pages. An award which was won as they were voted for by consumer which is a testament to their customer service. The awards celebrate the best businesses, as well as the best products, in the UK personal finance market.

Hitachi Personal Finance was accredited by the Institute of Customer Service (ICS) in May 2016 and in 2017, they won the Best Customer Strategy Award. The same year, the loan company was chosen the Best Unsecured Loans Provider and was voted the Best Direct Personal Loan Provider 2017 in the in Your Money Awards. As for 2018, they were granted the Feefo Gold Trusted Service Award.

Expertise & knowledge

Rated 5.0/5

Hitachi Financial Service has more than 30 years of experience with a hands-on approach to meeting the objectives of their clients, whether ordinary consumers or businesses. The loan company is used to providing financial products that achieve high customer satisfaction, having reached the demands of millions of consumers across the UK. They strive to consolidate finance, insurance, and digital technology with partners who are devoted to innovation.

In the beginning, Hitachi Financial Service offered financial solutions solely to manufacturers. At present, they are capable of catering to the needs of every customer, in a professional manner, of course. Their years of experience and specialisms in different sectors have helped Hitachi Personal Finance develop a niche product that stands out from competitors.

Customer Service

Rated 5.0/5

Hitachi Personal Finance has become popular in recent years due to the fact that they that customers have the possibility to manage their accounts online an advantageous provision in the digital world.

On Feefo, users state that the personal loan company is very professional and they even recommend it to others. With this, Hitachi Personal Finance has a resoundingly excellent score of 4.9 out of five based on over 6,000 reviews. With so many reviews, customers can be sure of an honest representation of the company. Generally speaking, they are considered one of the most trustworthy financial services companies. People mostly praise the low rates, customer service, and process transparency. Furthermore, many people say how straightforward the whole process is which shows that the years of experience in the sector has helped Hitachi Personal Finance to stay a step ahead and ensure that customers receive excellent customer service. It is this excellent customer service that helps to ensure that customers not only recommend to others but also return to use services again in the future.