Life’s Great Review – Mortgages & Insurance Protection [Read Our Expert Opinion]

Jane Wardle

Written by Jane Wardle on April 9, 2018

Updated April 9, 2018

Overall Rated: 5 / 5

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Summary

Founded in 2007, Life’s Great has quickly built up a reputation for being an innovative financial company that is focused on the service of customers. Revolutionising the price comparison markets, Life’s Great takes a unique approach to searching for and finding the best product to suit individual needs.

Instead of impersonal form filling, Life’s Great uses a friendlier approach of a Chatbot service. While they do explicitly state that you are not speaking to a real person, they have tailored their service to seem friendly, personable and helpful.

The focus on technology is designed for the tech-savvy individuals who want to save time when finding the best quote for their needs. For aspects such as mortgages which can seem complex, Life’s Great take the hassle away with their easy and impressively clever service.

Life’s Great takes a different approach to popular price comparison sites by making it as easy as possible for you to find the best deal for a range of financial products. The principle of Life’s Great is to provide a service which customers can conduct mostly online. With innovative technology and a Chatbot style service, it gives a fresh, dynamic way for individuals to compare financial products and choose the best, most cost-effective product from an extensive range of providers to suit personal needs and preferences.

Trust & Reputation

Rated 5/5

Operating since 2007, Life’s Great has made sure they are compliant with all necessary regulations to build their reputation. Life’s Great comply with the essential regulations imposed by the Financial Conduct Authority and are fully authorised by the body. The firm also takes data protection seriously with registration with the Information Commissioner’s Office.

The easy to use service helps to instil further trust and the fact that Life’s Great compare quotes from well-known providers also helps with customer peace of mind. As a further enhancement to their reputation, Life’s Great offer an introductory gift of a £50 Amazon gift card, when a customer takes out a financial product with Life’s Great. The customer must make three monthly payments to their financial plan to qualify for this bonus.

Expertise & knowledge

Rated 5/5

It is evident that the expertise of Life’s Great is through their innovative digital solution. They take technology to a new level to simplify proceedings while also creating a friendly and positive interactive. While many price comparison sites feel impersonal and, often, hard work with many boxes to fill in. The style of Life’s Great is simple and specifically tailored to the customer, making each quote a personal service.

While the focus is on technology, it takes a team of professionals and financial product experts to provide the best solutions and help to give a rounded approach to the firm. With some products, further confirmation will need to be conducted with a phone call. This shows that Life’s Great has the expertise to provide both a technological solution as well as a personal service.

Customer Service

Rated 5/5

Life’s Great actively collects reviews through independent review site, Trustpilot. Their customer service is, therefore, proven through over 3,00 reviews. Based on the responses received so far, the positive feedback has led to a TrustScore of 9.6 out of ten. With 98% of people rating Life’s Great as ‘great’ or ‘excellent’.

Customers comment on the fact that the financial advisors are friendly and the service is accessible with it being straightforward to set up products with the team. Clients are also impressed by the companies that Life’s Great recommend. They make sure to offer products by providers with good reputations and with competitive pricing. For the very few negative comments that Life’s Great receive, there is someone actively monitoring the feedback and responding to any complaints with regret for any difficulty and offering a solution. The fact they are keen to rectify any customer issues speaks volumes about their approach to customer service and willingness to satisfy all customer requests.

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Rating: 5 / 5 with 1 votes

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