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Loans Warehouse Reviews [Read Our Experts Opinion]

Jane Wardle

Written by Jane Wardle on February 2, 2018

Updated October 10, 2019

Overall Rated: 5.0 / 5

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Winners of the What Mortgage Award for the Best Second Mortgage Broker for five years in a row, showcases itself as the ideal broker for second mortgages and personal loans.

With their tagline as ‘no one works harder’, Loans Warehouse Ltd certainly set their expectations high in terms of achieving the best for their customers. Indeed, it shows with their customer reviews. For the reviews left on their website, there is an average rating of 4.9 out of 5 from their feedback ratings from 164 customers.

Through independent review sites, there is currently only one five-star review on both Trustpilot and Google, which shows promise for great customer service for Loans Warehouse Ltd but may not be enough evidence for some customers.

Regarding compliance and knowledge, they are leaders in their field, with many awards and accreditations. Loans Warehouse evidently works hard to be the go-to broker for second charge mortgages.

Trust & Reputation

Rated 5.0/5

Loans Warehouse Ltd has been an active company since 2006. In this time, they have established a strong client base as well as securing many significant lenders.

Their trust and reputation are helped by the fact that the business is both authorised and regulated by the Financial Conduct Authority (FCA) and that they are also members of the Association of Financial Brokers. What’s more, the business also complies with the Information Commissioner’s Office for full data protection authorisation.

Throughout the years, Loans Warehouse has received many awards from top industry advocates. For example, the business has been awarded the best second mortgage broker or best second-charge broker in 2013, 2014, 2015, 2016 and 2017 by the What Mortgage Awards. As well as this, Loans Warehouse Ltd was also awarded the Best Specialist Broker award at the Mortgage Strategy Awards in 2012.

For the Financial Reporter Awards 2017, Loans Warehouse reaped the awards, winning categories such as the Best Unsecured Broker, Best Second Charge Broker, Best STL/Bridging Broker and the Best Specialist Broker. Armed with plenty of industry-leading awards, Loans Warehouse Ltd is undoubtedly an esteemed business within the industry.

Expertise & knowledge

Rated 5.0/5

Starting the business in 2006, Loans Warehouse has shown a successful business model by being able to navigate through the financial crisis and going from strength to strength as they incorporate more lenders into their portfolio and increase their business offerings.

As patrons of the National Association of Commercial Finance Brokers (NACFB), Loans Warehouse Ltd show their integrity and expertise in the field as well as being ambassadors from regulatory compliance.

Frequently taking part in networking, expositions and roundtable discussions, Loans Warehouse Ltd consistently show their knowledge and expertise in their field. Their work with leading lenders is a testament to their delivery and service to their customers.

As Loans Warehouse focus their niche on second charge lending, they have a smaller market focus and therefore create a more flexible service offering. This often means manual underwriting compared to automated systems, with this, the team at Loans Warehouse can work with lenders to get the best deals for their customers. Therefore, Loans Warehouse can negotiate improved terms compared to the standard published terms by most lenders.

Customer Service

Rated 5.0/5

Initially, customers can inquire about a loan with Loans Warehouse, and they will not face an advice fee. This is ideal for customers who want to determine their affordability and type of loans on offer that can suit their needs. Furthermore, Loans Warehouse does not charge an upfront valuation fee either. If a loan does not go ahead, or the customer changes their mind, Loans Warehouse does not ask for money.

With this in mind, the customers can enjoy more choice by being able to explore the market, and with Loans Warehouse working flexibly with lenders, there is a chance that they can help their customers to secure a better deal than going to the lender directly.

In terms of communication, customers can fill out a handy contact form, phone or email the Loans Warehouse team. Focusing on rapid responses, the team will usually get back to customers quickly to undertake their fact-finding for the right loan and customer requirements. Loans Warehouse also offers a callback function, at a time that is best suited to the individual.

With active social media accounts, such as Twitter, consumers can get in contact with the team easily as well as staying up to date with all of the latest news from the company.

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