Norton Finance Review

Jane Wardle

Written by Jane Wardle on January 18, 2018

Updated May 4, 2018

Overall Rated: 5.0 / 5

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Summary

With over 40 years of experience, Norton Finance offers an extensive selection of products and services to help tailor the right quote for each customer based on their individual circumstances. FCA regulated as well as members of the Association of Finance Brokers (AFB) and Association of Mortgage Intermediaries (AMI), Norton Finance are highly compliant to reassure all of their customers and to showcase the fact that they are a responsible lender.

As a well known independent broker, the fact that Norton Finance is still going strong after forty years is a testament to their reliability, trust and credibility. Considered one of the leading loan companies in the UK, Norton Finance has built up strong relationships with their selected panel of lenders which ensures that customers can receive individual and tailored quotes based on their needs.

One of the significant benefits of Norton Finance is the fact that they offer a freephone number which is answered 24 hours a day, seven days a week. Showing their commitment to flexibility for customer needs they also provide a free no-obligation quote which doesn’t leave an impression on your credit history to ensure it will not affect your credit ranking.

Trust & Reputation

Rated 5.0/5

Well established in their industry, one of the advantages of Norton Finance is the fact that they have a panel of lenders that they have selected. This means that they have conducted the necessary research into each lender to ensure peace of mind for their customers.

Their commitment to being a responsible lender by choosing a panel of lenders to work with is further strengthened by the fact that they follow industry-leading compliance from both AFB and AMI, as well as the essential aspect that the Financial Conduct Authority regulates Norton Finance. As further testament to their trust and reputation in the industry, Norton Finance has won many awards and accolades. In 2017, Norton Finance was highly commended for the Best Second Charge Mortgage Lender for the Personal Finance Awards. While in 2014 they achieved the Best Secured Loan Broker of the Year at the Loan Talk awards.

Expertise & knowledge

Rated 5.0/5

As a trusted, family-run business, Norton Finance has over forty years of experience in the industry meaning they have refined their product offering to ensure that they can deliver what customers want; tailored loans that suit their needs.

What Norton Finance offer to customers is not only a UK-based customer support team that is on hand to give you any advice and help that you need, but you also have a dedicated customer manager. Instead of having to explain your requirements to countless service agents, you have one person to contact who understands your individual needs, so you do not waste time repeating yourself and going around in circles. With one dedicated customer manager, you can benefit from their expertise and the fact that they have the right knowledge of your case at all times.

Customer Service

Rated 5.0/5

Using independent review site, Feefo, it is easy to see that Norton Finance is highly regarded in their industry and recommended by their customers. In the last year, Norton Finance has received 172 reviews, giving them an average customer experience rating of an impressive 4.7 out of 5. With 139 people awarding Norton Finance with glowing five-star reviews.

Reviews often mention the speed of the handling of their case, while many mention individual advisors, showing the benefit of the approach of Norton Finance by offering a dedicated customer manager for each client. With a straightforward and helpful approach, it is no surprise that many customers want to share their feedback on the excellent service they received.

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Rating: 5.0 / 5.0 with 1 votes

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