Trust & Reputation

The fact that Ocean Finance has been offering brokerage services since 1991 is a testament to their reputation and their success. Despite the recent financial crisis, Ocean Finance weathered the storm to still be one of the leading brokerage companies in the industry. The fact that they offer a range of products and services makes Ocean Finance a one-stop shop for all aspects of loans, which means that most customers will find the product they are looking for with the help of their advisor.

Another boost to the reputation of Ocean Finance is their passionate commitment to charity work. Not only do Ocean Finance boast of helping over 250,000 people, but they also support a range of charities too. They use their call centre to take pledges for Comic Relief and Sports Relief, with the staff volunteering to man the phones. Furthermore, they also help with local Manchester-based charity, Cash for Kids, by buying gifts so that every child has a present to open on Christmas day. Searching hundreds of providers on behalf of their customers, Ocean Finance has evidently built healthy relationships with a range of lenders so that they can offer the best loan to suit every individual.

Expertise & Knowledge

As a branch of the Think Money Group, Ocean Finance enjoy the benefits the large organisation such as being regularly voted in the Sunday Times 'Best 100 companies to work for'. As well as this the Think Money Group have a handful of awards and ensure that they provide the necessary training for over a thousand members of staff who work at the Manchester headquarters. In fact, their commitment to training staff to have the expertise to help their customers has earned them an Investors in People accreditation, which is a testament to the knowledge that customers can benefit from.

What’s more, offering a range of products and services shows that each advisor is trained on understanding the individual requirements of each customer first and foremost so that they can use their knowledge and expertise to seek out the best loan or service for them

Customer Service

The resoundingly positive feedback on Feefo is a testament to the commitment of excellent customer service. With 693 five-star reviews in the past year, customers regularly comment on the great service they have received. Many customers also comment on how quick and straightforward the process is, which is a significant focus for those who need a loan in place urgently. On the whole, the ease of the system shows that their advisors know the best products for their customers and can advise them quickly on what would be most suitable for their needs.