Ocean Finance Review [Read Our Expert Opinion]

Jane Wardle

Written by Jane Wardle on

Updated

Overall Rated: 5 / 5

Summary

Founded in 1991, Ocean Finance is perhaps one of the UK’s most well-known loan brokerage services thanks to their advertising, sponsorship and being a long-standing company that has helped over 250,000 people find the right loan for their needs.

As a relatively significant player in the brokerage industry, Ocean Finance has helped over a quarter of a million people in the last twenty years. Being part of the Think Money Group gives Ocean Finance customers the security of being part of a large firm.

Ocean Finance offers an extensive range of products that are designed to suit a variety of people. Making sure they do not adopt a ‘one size fits all’ policy, Ocean Finance advisors can help to find the best loan option for you based on individual needs and requirements.

Ocean Finance also focus a commitment on those with bad credit rating so that they can help as many people as possible to secure a loan with their commitment to going the ‘extra mile’. In fact, their commitment to customer service and doing more for their customers shows with their impressive 4.7 out of 5 score on Feefo based on 844 reviews in one year alone.

Trust & Reputation

Rated 5/5

The fact that Ocean Finance has been offering brokerage services since 1991 is a testament to their reputation and their success. Despite the recent financial crisis, Ocean Finance weathered the storm to still be one of the leading brokerage companies in the industry. The fact that they offer a range of products and services makes Ocean Finance a one-stop shop for all aspects of loans, which means that most customers will find the product they are looking for with the help of their advisor.

Another boost to the reputation of Ocean Finance is their passionate commitment to charity work. Not only do Ocean Finance boast of helping over 250,000 people, but they also support a range of charities too. They use their call centre to take pledges for Comic Relief and Sports Relief, with the staff volunteering to man the phones. Furthermore, they also help with local Manchester-based charity, Cash for Kids, by buying gifts so that every child has a present to open on Christmas day. Searching hundreds of providers on behalf of their customers, Ocean Finance has evidently built healthy relationships with a range of lenders so that they can offer the best loan to suit every individual.

Expertise & Knowledge

Rated 5/5

As a branch of the Think Money Group, Ocean Finance enjoy the benefits the large organisation such as being regularly voted in the Sunday Times 'Best 100 companies to work for'. As well as this the Think Money Group have a handful of awards and ensure that they provide the necessary training for over a thousand members of staff who work at the Manchester headquarters. In fact, their commitment to training staff to have the expertise to help their customers has earned them an Investors in People accreditation, which is a testament to the knowledge that customers can benefit from.

What’s more, offering a range of products and services shows that each advisor is trained on understanding the individual requirements of each customer first and foremost so that they can use their knowledge and expertise to seek out the best loan or service for them

Customer Service

Rated 5/5

The resoundingly positive feedback on Feefo is a testament to the commitment of excellent customer service. With 693 five-star reviews in the past year, customers regularly comment on the great service they have received. Many customers also comment on how quick and straightforward the process is, which is a significant focus for those who need a loan in place urgently. On the whole, the ease of the system shows that their advisors know the best products for their customers and can advise them quickly on what would be most suitable for their needs.

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