Trust & Reputation

Since 2011, Shawbrook Bank has focussed on their motto of being ‘proudly different’. Unlike many mainstream banks, Shawbrook Bank takes into account all personal circumstance before deciding on the right service to suit each individual.

Unlike some lenders, Shawbrook Bank does have some specific stipulations in order to qualify for a loan. For example, applicants must have an annual income of £15,000, be aged between 21 and 75 and be a UK resident for over three years. However, they do make their criteria clear so that customers know if they are eligible before contacting the bank. Furthermore, Shawbrook Bank also makes sure loans come with a guaranteed rate, which makes the payments manageable and ensures no nasty surprises for their customers. With loans from £1,000 to £35,000, Shawbrook Bank can be ideal for customers who have a wide range of reasons for acquiring a loan, from a wedding, home improvements or debt consolidation.

As a testament to their reputation Shawbrook Bank has won a range of awards. In the 2018 Moneyfacts Consumer Awards, the bank was shortlisted for the ISA Provider of the Year. In the Moneynet Personal Finance Awards, Shawbrook Bank was highly commended as the Best Personal Loan Provider.

Expertise & knowledge

Instead of reaching a call centre when contacting Shawbrook Bank, customers can access the department they need instantly. On their website, Shawbrook Bank advertises the numbers and email addresses to each department, so that customers can speak directly to someone with expertise in the matter.

Their expertise is spread across a range of products and services all designed to give specialist options that mainstream banks will not provide for their customers. Shawbrook Bank offers opportunities for short-term lending which is ideal for property investors, car repairs and property flippers. They also offer repayment terms of up to 25 years which is useful for home renovations or paying for their child’s education.

Customer Service

For customers looking to assess Shawbrook Bank, Feefo has over 1,000 independent customer reviews. From these reviews, the bank scores 4.9 out of 5, with just a single one-star review and over 1,300 five-star reviews.

On Feefo, customers comment on the straightforward nature of the bank and how easy and helpful the staff are in setting up products and services. People also commend the website for its ease of use and straightforward nature. Shawbrook Bank makes sure to give detailed information on their site, so customers know what to expect. They also offer helpful guides to help clients understand more about the products on offer.

On Trustpilot, their high-quality customer service is confirmed again with a TrustScore of 9.1 out of 10 with 83% of customers giving Shawbrook Bank the top score of ‘excellent’. Similarly, customers comment on the professional and friendly service they receive, as well as thanking the company for making functions easy to understand.