Stoneacre Finance Review [Read Our Expert Opinion]

Jane Wardle

Written by Jane Wardle on March 5, 2018

Updated June 18, 2018

Overall Rated: 4.0 / 5

Summary

Stoneacre started as a family-run business, established in 1995. They provided a professional, friendly, and easy solution for all their customers’ needs. In 2007, Stoneacre finance was set up to offer customers an affordable finance solution no matter what their credit history. They write 1264 finance agreements per month at the best possible rates on the market. The company most popular option for motor finance is PCP loans for finance. This is due to its flexible deposit, low monthly repayments, and guaranteed value for the vehicle at the end of the agreement.

Stoneacre are open to customers who may have bad credit history, and try to match them with a finance plan that suits their individual circumstances, working with lenders who specialise in helping people with bad credit get finance for their car. With a Representative Annual Percent Rate (APR) of 49.9%, Stoneacre offers bad-credit car loans of between £500 and £50,000. The company will run a ‘soft search’ and not a full credit check, allowing them to check your eligibility for finance without it negatively affecting your credit score and harming your credit profile further.

Trust & Reputation

Rated 4.0/5

With over 20 years' experience in the industry, Stoneacre are in a position to negotiate the best car finance deals for their customers. The company has over 1500 employees, and 29 dealerships around England and Wales, with headquarters located in Thorne, Doncaster. Because of this established history, customers can be assured they are in safe hands with Stoneacre. In December 2017, Stoneacre launched their Tier Zero product to give non-prime customers the opportunity to get a new or used car on an affordable PCP deal. The company cut their interest rate from 14.9% to 13.9% APR for customers who qualify, enabling them to borrow amounts from £3,000 - £25,000 over a maximum term of 48 months.

Expertise & knowledge

Rated 4.0/5

Stoneacre had been providing rate-for-risk finance for used cars since 2007 and were one of the first motor groups to do so. More recently, they launched their own finance arm, Stoneacre Financial Services (SFS). Working with Marsh Finance they have seen a great success over the first 12 months of lending. Data released by the Stoneacre Group shows that the £1.6m of finance written to date is split across 271 rate-for-risk finance agreements. This represents one of the first examples of a motor group successfully launching and operating its own lending arm in what has become a highly competitive segment of the market. Having access to their own funding line allows Stoneacre to determine their own underwriting criteria. This enables the company to help customers who have been unable to obtain finance elsewhere, but can clearly demonstrate their commitment and ability to make monthly repayments.

Customer Service

Rated 4.0/5

Reviews about Stoneacre vary widely, depending on individual experience at their various dealership locations. On sites such as Judgeserive and Trustpilot, many customers describe a positive experience of helpful staff explaining finance options clearly whilst maintaining a polite attitude. There are, however, a few complaints about a lack of clarity and ‘documents being presented in the smallest print possible’. One issue seems to be that interest costs aren’t always properly explained, especially when customers haven’t been accepted for their first finance application. In their defence, Stoneacre are often quick to reply to these concerns online and encourage disgruntled customers to contact them to sort out any bad experiences they may have had. On their website, the company states clearly that finance cannot be guaranteed by any reputable lender and that it is a ploy used by some companies to tempt customers into applying for finance. They indicate that 66% of their customers get accepted for finance. Their website has an application which customers can use to quickly check their eligibility for finance. Stoneacre works with a range of lenders to ensure the best deal possible, based around customer needs.

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