The Loan Partnership [Read Our Expert Opinion]

Jane Wardle

Written by Jane Wardle on March 5, 2018

Updated March 5, 2018

Overall Rated: 5 / 5

Summary

The Loan Partnership is a company founded by two veterans of finance; Andy Pelley and John Webb. Both of them have over 40 years of experience in providing homeowners with financial solutions. With this expertise, The Loan Partnership offers a range of financial solutions for their customers. Accepting bad credit, the only requirement for The Loans Partnership is that customers must be homeowners.

The Loan Partnership is an esteemed broker company with the sole intent of finding their customers a loan to suit their needs from their panel of lenders. Understanding that many people struggle to find a loan due to poor credit history, The Loan Partnership work with their customers to find the most suitable finance solution for their needs.

When contacting the Loan Partnership, customers are put directly in touch with an experienced advisor. The advisor is well versed with the panel of lenders on offer and will work closely with each customer to understand their needs and requirements and match these up with the best loan product that their lenders provide.  Throughout the process, the customer can contact the same advisor. This close contact helps to maintain continuity and can improve the speed of the process.

Trust & Reputation

Rated 5/5

The Loan Partnership offers a number of testimonials on their website to allow customers to see other experiences of the company. From these glowing reports, they certainly add to the reputation of the company.

To further enhance their reputation, The Loan Partnership has also been awarded with many prizes throughout their history. In the Secured Loan Awards for 2014, The Loan Partnership was awarded as the ‘Best Secured Loan Broker of the Year’. In the same awards in 2015, The Loan Partnership won the award for ‘Small Broker of the Year’.

To add further credibility to the reputation of The Loan Partnership, the business is a member of the Association of Finance Brokers and the Association of Bridging Professionals. The Loans Partnership follows industry-leading best practice, which gives added reassurance to customers regarding their trust and reputation.

Expertise & knowledge

Rated 4/5

The Loan Partnership is built from experts with over forty years in the industry. They have carefully selected a dedicated team of specialists who not only understand the products from their panel of lenders but how to give exceptional customer service too.

With UK based financial advisors answering customer calls, clients can be sure of speaking to a professional that truly understand their needs. While many loan brokers do not charge customers a fee and instead use a commission structure, The Loan Partnership do charge a fee for the customers. This fee means customers are paying for their expertise and knowledge. Furthermore, customers can trust that they are getting the best service possible with advisors who are committed to helping finding the best loan deal for their customers.

Customer Service

Rated 4/5

With many loan brokers in the industry, The Loan Partnership strives to be different with its tailored customer service. When contacting The Loan Partnership, customers will be calling a UK based business with dedicated and experienced finance professionals.

Throughout the client journey, customers have a single point of contact and a named, dedicated advisor. It is this level of customer service which ensures that advisors have a full understanding of the client’s circumstances and goals for their loan. With this, advisors can then best choose the loan product most suited to their customer based on their needs. This high level of customer service does, however, come at a cost for the customer, but only when they proceed with a loan product. The Loan Partnership will take a percentage fee of the loan amount with a maximum fee of 12.5%. Customers will have to pay this fee when proceeding with a loan. The typical fee that The Loan Partnership take is 3.7%.

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