The Loans Engine Review [Read Our Experts Opinion]

Jane Wardle

Written by Jane Wardle on February 4, 2018

Updated February 12, 2018

Overall Rated: 4 / 5

Summary

With 28 years in the industry, The Loans Engine is an established brokerage service offering ample products as well as assistance from UK-based, qualified service advisors. With glowing reviews across independent sites such as Feefo, Reviews and Facebook,  it is clear that customer service is a priority and a commitment.

With over 100,000 customers and loans worth over £2 billion, The Loans Engine has found success with their experience and knowledge in the industry. With qualified UK-based advisors, customers receive exemplary expertise and assistance to help them find the best deal.

Instead of using a panel of lenders, The Loans Engine search across the entire market to find the best deal for their customers. In fact, The Loans Engine sees many repeat customers as a testament of their service delivery.

With a free no-obligation quote that does not leave an impression on your credit rating, then customers can sample the benefits of The Loans Engine without having to commit to a product. Thus showing that The Loans Engine truly do put customers first.

 

 

Trust & Reputation

Rated 5/5

With over 28 years of experience, The Loans Engine is a longstanding and well-established brokerage service. Before the financial crisis, when many companies in the industry were suffering, The Loans Engine were thriving employing 12 people every week and enjoying an average monthly writing of £60 million for their customers.

During the financial crisis when many brokerage services folded, The Loans Engine survived and has since gone from strength to strength. This itself is a testament to their business model and commitment to customer service. In further success, The Loans Engine has won several awards, notably receiving a highly commended award for the Large Broker of the Year at the Loan Talk Awards in 2015. The Loans Engine also received a third-place award for the Best Secured Loan Broker in the 2017 Mortgage Strategy Awards.

Expertise & knowledge

Rated 5/5

By using a team of qualified advisors, The Loans Engine strives to adopt best practice in the industry so that they can become world-class in everything that they do. With knowledgeable advisors, customers can have the reassurance that they are working with one of the leading brokerage services in the industry. The Loans Engine has a commitment to regular training for their staff, and meeting industry standards as well as the regulations by the Financial Conduct Authority, to maintain exceptionally high standards of honesty and integrity.

Through many of their independent customer reviews, it is evident that The Loans Engine pride themselves on a fast and efficient service, which does show that they are experienced professionals in finding the right lender to suit the needs of their customers.

With their undeniable passion and focus on best practice standards, The Loans Engine hopes to become to most trusted independent loan broker in the UK.

Customer Service

Rated 4/5

With reviews across a number of forums, it is evident that The Loans Engine is completely committed to putting customer service first. Their Facebook site promotes a promising statistic that 97% of their customers would recommend The Loans Engine to friends and family. Their Facebook site also shows 100% five-star reviews.

On Reviews.co.uk, The Loans Engine boasts an average review score of 4.57 out of 5 while on Feefo, their score rises to 4.8 out of 5 based on 278 reviews in the past year. 241 of these reviews were five-star ratings.

While customers leave glowing praise that indicates the professionalism and friendliness of the staff. Consumers can also see the commitment to customer service by the fact that employees take the time to answer reviews, even if it just to say thank you.

Many of the reviews single out an advisor that they recommend, which shows that staff training and expertise is helping The Loans Engine to be a go-to broker for customers.

We are independently reviewed by our verified customers and web users:
Rating: 4 / 4 with 1 votes

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