Trust & Reputation
Rated 5/5
Trussle has got some great investors in its portfolio, raising a £1.1m round in January 2016, led by Robin and Saul Klein's LocalGlobe. Others joining the round included notable UK-based investors Ed Wray (co-founder of Betfair) and Ian Hogarth (co-founder and chairman of Songkick). In February 2016 Zoopla Property Group announced a strategic long-term partnership and investment in Trussle.
Trussle is a trading name of Trussle Lab Ltd, which is an appointed representative of Mortgage Advice Bureau Limited and Mortgage Advice Bureau (Derby) Limited which are authorized and regulated by the Financial Conduct Authority. The company has won the award of “PropTech Startup of the Year”, by Elevator Pitch Awards in 2016, while it was shortlisted for the award of “Innovation in Consumer Finance” in MoneyAge Awards, 2016 and “Innovation in the Delivery of Financial Products” by Financial Innovation Awards, 2016.
Customers on trustpilot.com have given Trussle a 4/5 rating, on average. More reviews can also be seen on other UK-specific review sites.
Expertise & knowledge
Rated 5/5
Trussle has managed over £1 billion worth of mortgages on behalf of thousands of UK homeowners, and has secured exclusive partnerships with a number of household brands, including Zoopla, uSwitch, and Revolut.
First-time-buyers can use their free online service to secure a Mortgage in Principle in under five minutes, even when banks and traditional advisers are closed. Once they’ve had an offer accepted, they will advise on the most suitable mortgage within 24 hours using plain English. They will then secure the mortgage and manage the process until the day customers are ready to move into their new home.
Trussle has a ‘smart calculator’, which allows homeowners to find out how much they could save on their existing mortgage within 60 seconds. When it makes sense to switch, they will search through more than 11,000 deals provided by 90 lenders to find the most suitable deal for them. Once customers are happy with the recommendation, Trussle will secure their new mortgage, keeping them in the loop at every step of the way.
Customer Service
Rated 5/5
Trussle generally has an impressive customer service record, though some of the reviewers said that their initial meeting went off plan due to the fact that the advisor was not prepared. However, overall, most of the customers show a satisfactory response.
With access to thousands of mortgage deals, the company offers a comprehensive range of mortgage services including Repayment and interest-only, Fixed, tracker, and variable rates, Capped rate mortgages, Flexible mortgages, First-time buyer mortgages and Buy-to-let (BTL) mortgages. It serves as a one-stop shop for the customers.
Customers can instantly connect to the advisors via call service or email or any of company’s social media account. They can also avail the live chat option to talk with the company’s representatives.
Currently, the company is not advising on government schemes such as Help to Buy, but is working to include this kind of support in future.
Overall, we rate Trussle as 4/5 for its diversified mortgage services, especially for the customers looking for first-time homes and those looking to re-mortgage.
