Trussel Mortgages Review [Read Our Experts Opinion]

Jane Wardle

Written by Jane Wardle on February 2, 2018

Updated February 26, 2018

Overall Rated: 4 / 5


Trussle is a trusted name in the UK market that facilitates customers looking for homes for the first time. The online calculators help them make a decision for the next steps, while Trussle’s certified and professional advisors are available to help them find the best deals.

Trussle provides customers with an easy online source to get the most suitable mortgage. The advisors also take care of the paperwork, and provide a prompt and friendly advisory service for each case. Customers can access their advisors anytime or approach them to raise their queries. Along with providing the best deals for the customers, Trussle keeps the track of customers’ cases, saving their preferences and wish lists, and alerting them with deals that are a close match to their requirements as soon as they arise in the market. The easy process, instant communication modes and friendly advice service make the platform a great source of mortgage financing for residential mortgages and first time home buyers.

The company is regulated and authorized by FCA and has won various national awards.

Trust & Reputation

Rated 5/5

Trussle has got some great investors in its portfolio, raising a £1.1m round in January 2016, led by Robin and Saul Klein's LocalGlobe. Others joining the round included notable UK-based investors Ed Wray (co-founder of Betfair) and Ian Hogarth (co-founder and chairman of Songkick). In February 2016 Zoopla Property Group announced a strategic long-term partnership and investment in Trussle.

Trussle is a trading name of Trussle Lab Ltd, which is an appointed representative of Mortgage Advice Bureau Limited and Mortgage Advice Bureau (Derby) Limited which are authorized and regulated by the Financial Conduct Authority. The company has won the award of “PropTech Startup of the Year”, by Elevator Pitch Awards in 2016, while it was shortlisted for the award of “Innovation in Consumer Finance” in MoneyAge Awards, 2016 and “Innovation in the Delivery of Financial Products” by Financial Innovation Awards, 2016.

Customers on have given Trussle a 4/5 rating, on average. More reviews can also be seen on other UK-specific review sites.

Expertise & knowledge

Rated 5/5

Trussle has managed over £1 billion worth of mortgages on behalf of thousands of UK homeowners, and has secured exclusive partnerships with a number of household brands, including Zoopla, uSwitch, and Revolut.

First-time-buyers can use their free online service to secure a Mortgage in Principle in under five minutes, even when banks and traditional advisers are closed. Once they’ve had an offer accepted, they will advise on the most suitable mortgage within 24 hours using plain English. They will then secure the mortgage and manage the process until the day customers are ready to move into their new home.

Trussle has a ‘smart calculator’, which allows homeowners to find out how much they could save on their existing mortgage within 60 seconds. When it makes sense to switch, they will search through more than 11,000 deals provided by 90 lenders to find the most suitable deal for them. Once customers are happy with the recommendation, Trussle will secure their new mortgage, keeping them in the loop at every step of the way.

Customer Service

Rated 5/5

Trussle generally has an impressive customer service record, though some of the reviewers said that their initial meeting went off plan due to the fact that the advisor was not prepared. However, overall, most of the customers show a satisfactory response.

With access to thousands of mortgage deals, the company offers a comprehensive range of mortgage services including Repayment and interest-only, Fixed, tracker, and variable rates, Capped rate mortgages, Flexible mortgages, First-time buyer mortgages and Buy-to-let (BTL) mortgages. It serves as a one-stop shop for the customers.

Customers can instantly connect to the advisors via call service or email or any of company’s social media account. They can also avail the live chat option to talk with the company’s representatives. Currently, the company is not advising on government schemes such as Help to Buy, but is working to include this kind of support in future.

Overall, we rate Trussle as 4/5 for its diversified mortgage services, especially for the customers looking for first-time homes and those looking to re-mortgage.