Trust & Reputation

TrustTwo is part of the well-established lending company, Everyday Lending Ltd. Everyday Lending is well-known for being a leading unsecured loan provider. The fact that TrustTwo is a direct lender helps to secure that level of trust between the lender and the borrower.

To show industry best practice, TrustTwo are fully regulated by the Financial Conduct Authority. They also comply with the necessary regulations of the data protection register. Furthermore, with a range of customer reviews across a number of sites, this gives further credibility to the firm, helping to build vital trust and reputation for their customers.

Expertise & knowledge

TrustTwo is a direct lender and only offer a straightforward core product, guarantor loans. By just having one product, TrustTwo has built expertise in this sector of the industry. It is clear that have refined their products by a streamlined service that is easy to use for their customers.

Their flexible payment options also help to attract customers, showing a relatability and establishing trust. It is the relationship that customer service agents build with their customers, demonstrates their expertise in this area of the industry.

Customer Service

Based on reviews across a number of review websites, it is clear that customer service is a priority for TrustTwo. For example, on Smart Money People, TrustTwo, at the moment, have a 100% five-star rating, with customers commenting on the outstanding customer care. Customers also praise the flexible nature of TrustTwo, particularly with their weekly payment options and streamlined processes that make it easy for both the borrower and the guarantor.

On Choose Wisely, customers give TrustTwo an average review score of 4.5 out of 5. Again, customers comment on how easy the process is, particularly with the online application. Customers also compliment the staff, whom they feel are easy to talk to, friendly and helpful. TrustTwo uses Feefo to collect independent customer reviews. Based on 314 reviews in the past year, TrustTwo receives an excellent score of 4.6 out of 5. 239 people have given TrustTwo a five-star rating while only eight people have chosen a one-star score. Many of the reviews on Feefo state how straightforward the process is and compliments the excellent customer service thanks to the friendly and helpful staff.

The fact that borrowers do not feel pressure to sign up to TrustTwo is a testament to their business style, helping to instil trust with the people they do business with.