Trust & Reputation

Since 1955, United Trust Bank has built a reputation for their quality, bespoke services where every individual is considered, and products can be completely tailored to be flexible and entrepreneurial. Their reputation is also enhanced by their regulatory compliance and commitment to a range of industry bodies.

The FCA regulates United Trust Bank. Also, the business is a member of a range of best practice and industry leading bodies. Being members of UK Finance and patrons of NACFB to name just a few, enables United Trust Bank to stay ahead of their competitors by also adopting industry-leading techniques and establish a strengthened network with their membership.

United Trust Bank make sure to publish their corporate governance, regulatory information as well as financial reports so that customers can make a thoroughly informed decision before conducting business with the bank. With the bank’s evident strength in the market, customers can feel comfortable with borrowing and saving.

Expertise & knowledge

One commitment from United Trust Bank is that they have a range of experienced specialists operating in each sector so that customers can be sure of the information provided by their advisors. With detailed insight, customers can understand all of the products that may be suitable for them so that the bank and customer can make an informed decision together. With this level of expertise, it helps to build a mutually beneficial relationship.

Thanks to the knowledge and expertise of United Trust Bank, the bank has won many awards across the industry. In 2018, United Bank Trust has been awarded the ‘Best Business Savings – Fixed Rate’ in the Moneynet Personal Finance Awards. In the Saving Champions 2018 Annual Award, United Trust Bank received the ‘Best Charity Account Provider’ and ‘Best Customer Service’ accolade.

In fact, United Trust Bank has a range of awards across all sectors. From secured loans, second charge mortgages, savings and development lender, United Trust Bank have a variety of prizes showing expertise in all of their products and services. It is no surprise that the bank is a leader in the industry.

Customer Service

While there are currently no independent reviews of United Trust Bank, the bank does come recommended on a range of product review sites. For example, This Is Money, recommend the bank to their readership.

What is a testament to customer service is how the bank has a team of specialists covering every product and service to ensure that customers have access to the best possible knowledge so that they can make an informed decision. With a range of contact options, it makes the bank seem friendly and accessible which all adds to the high-quality service. Further proof of their commitment to customer service is the awards received. Savings Champion has awarded United Trust Bank with the Best Customer Service and Concierge Award for Customer Service thanks to their consistent, exceptional offering.