Y3S Loans Review [Read Our Experts Opinion]

Jane Wardle

Written by Jane Wardle on February 4, 2018

Updated June 18, 2018

Overall Rated: 5.0 / 5


For intermediaries looking for the best deal for their clients, Y3S work with a range of leading lenders to find the lowest rates. With a focus on quick processing as well as transparency and tracking through an online platform, Y3S want to help the introducers, and their customers receive excellent service.

Since their founding in 2001, Y3S have helped thousands of introducers and created billions of pounds worth of loan packages. However, to stay a step ahead of competitors, Y3S focus on a niche of helping customers with unusual requirements or unique circumstances.

Y3S make it easy for introducers to find the perfect financial package to suit their customers. By using an online application or calling a freephone number, introducers can quickly get the advice they need. In fact, Y3S claim that the majority of cases have a one-hour turnaround to help create a speedy quote process. It is this level of service that makes it easy for intermediaries to deliver an excellent quote system to their customers.

While known as a leading brokerage service in the UK, Y3S has made a significant impact in the industry with sizeable growth and investments into many smaller businesses in the field. Their focus remains on providing high-quality products to suit the needs of customers.

Trust & Reputation

Rated 5.0/5

Offering specialist finance solutions since 2001, Y3S has quickly built up a reputation as a leader in the industry. Y3S powered through the financial crisis and had since grown from strength to strength, acquiring many smaller loan companies to build a dominant company that takes a significant proportion of the loan industry.

With speed being the essence of the company, Y3S want to create a reliable service for introducers. With this, Y3S promote a one-hour turnaround for quotes which can help introducers to deliver an excellent service to their customers. Y3S is also aware that many introducers are utilised when customers have been let down by a mortgage provider before. Y3S and the introducers then have to work hard to secure the trust of customers. Thanks to quick processing times and the lowest rates possible, Y3S help to restore confidence and therefore enhance their reputation in the process.

Expertise & knowledge

Rated 5.0/5

For introducers contacting Y3S, they are put in touch with a dedicated account manager who will manage and oversee the case and seek out the best deal for you. Furthermore, the dedicated account managers employed are all fully-trained underwriters who thoroughly understand the process and answer all questions and iron out any issues.

Their knowledge in the industry has given Y3S an understanding of what customers and intermediaries want. With an innovative online platform, customers enjoy the expertise and high-quality service whenever they want. Furthermore, customers can track their loan progress online 24 hours a day, so everyone is kept in the loop, and the process can run as smoothly as possible.

Customer Service

Rated 4.0/5

Receiving a resounding score of 4.8 out of 5 on independent review site, Feefo, it is clear that customer service is a priority for Y3S, for their introducers they work with and the customers that they help. In fact, Y3S have received over 160 five-star reviews based on almost 200 reviews collected so far this year. Clients have rated the customer experience highly, closely followed by an excellent score for product rating.

In the reviews, customers frequently mention individual advisors of Y3S, showing a commitment to personalised, high-quality service. Customers also say how knowledgeable the team are, showing high levels of training and making sure that advisors are well versed in the products that their lending panel offer.

As further evidence of the high levels of customer service that Y3S offer, they show a commitment to customer reviews. For every review written on Feefo, a member of the customer service team evidently reads and responds to reviews, indicating that they care about improving their service and understanding the customer opinion.